Вестник Волгоградского государственного университета. Серия 2. Языкознание1998-99112409-197910.15688/jvolsu2.2023.2.2OtherЗоны токсичной коммуникации и эмотивные маркеры в русскоязычной производственной среде [На англ. яз.]Toxic Communication Zones and Emotive Markers in the Russian Language Work EnvironmentПавловаЕлена БорисовнаPavlovaElena B.0000-0001-5817-3463ВалееваНаиля ГарифовнаValeevaNailya G.0000-0003-4971-4533Peoples’ Friendship University of Russia named after Patrice Lumumba (Moscow, Russia)Российский университет дружбы народов им. Патриса Лумумбы (Москва, Россия)2906202322223351711202209022023https://creativecommons.org/licenses/by/4.0/CC BY 4.0

В статье рассматриваются проблемы токсичной коммуникации на производстве. Материалом для исследования послужили отзывы бывших работников и анонимные анкеты действующих работников российских предприятий. На основе эмпирических данных, проанализированных с помощью метода углового преобразования Фишера, позволившего провести высокоточное сравнение небольших выборок, выделены три зоны производственной токсичной коммуникации: зоны токсичного лидера, токсичного менеджмента, токсичных работников. Авторами проведен опрос руководителей, менеджеров и работников с использованием шкалы Ликерта. В результате статистической обработки полученных ответов с применением однофакторного и двухфакторного дисперсионного анализа определена зависимость между токсичным общением и фокусами токсичности – стандартными темами, которые постоянно находятся в центре деструктивной коммуникации. Установлены лексические и грамматические средства выражения эмоций – маркеры токсичного общения (аффективы и коннотативы). Показано, что для всех трех зон токсичной коммуникации одинаково релевантны бранная лексика и фраземика, зоолексика, просторечная и жаргонная лексика, разговорная эмоционально окрашенная лексика и фразеологические единицы. Количественный анализ выявленных эмотивных маркеров в аспекте их структурно-морфологических характеристик обнаружил преобладание междометий, существительных, прилагательных, наречий меры и степени.

The paper addresses the problems of toxic communications in the workplace and considers lexical and grammatical means of expressing emotions. The material for the study was former workers’ comments and anonymous questionnaires completed by current employees of Russian enterprises. Based on empirical data processed under Fisher’s angular transformation method, which enabled highly accurate comparison of small samples, three toxic communication zones in industrywere identified: the zones of toxic bosses, toxic management, and toxic workers. The authors performed a Likert scale survey of executives, managers, and workers. The results of single-factor and two-factor analysis of variance helped us to establish the relation between toxic communication and so-called toxicity focuses, that is, standard topics which are constantly in the centre of destructive communications in the workplace. The paper determines lexical and grammatical means of expressing emotions which are emotive markers of toxic communication (affectives and connotatives). It shows that abusive words and phrases, zoolexics, vernacular and slang vocabulary, colloquial emotionally colored vocabulary, and phraseological units are equally relevant for all three zones of toxic communication zones. Quantitative analysis of the identified emotive markers in terms of their structural and morphological characteristics revealed the abundance of interjections, nouns, adjectives, and adverbs of degree and intensity.

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